A WhatsApp virtual concierge is an AI-powered assistant that takes care of your guests on the channel they already use every day: it replies in seconds, books the dinner, schedules the spa, sorts out the late checkout and recommends tomorrow's excursion. Any hour, in the guest's own language. It's built for hotels and resorts where messages pile up faster than the front desk can answer them — the guest texting at 11pm about late checkout who hears back the next morning, the lobby line of people asking when the restaurant opens, the family trying to move a reservation on a Sunday.
We build ours around an opinion that tends to ruffle feathers: most hotel chatbots answer questions and stop there. A concierge done right sells. It suggests the specialty restaurant when a guest asks where to eat, offers the massage when someone mentions a rough flight, and closes the booking right there, inside the same conversation. That's the difference between a support cost and a channel that produces revenue.
How we set it up at your hotel
We start with the as-is: how your hotel actually handles guests today. Who answers WhatsApp (if anyone does), what happens to the 2am messages, how a spa slot gets booked, where the upsell nobody offered goes to die.
From there we design the guest experience: which conversations the concierge owns end to end, which ones it actively sells, and which ones go straight to your team. We don't copy your current process — we improve it.
Then we roll it out in stages and scale it as far as you need: one property, several, the whole operation.
What's included
- Guest service on WhatsApp around the clock, with replies in under a minute.*
- Requests resolved inside the conversation: restaurants, spa, transport, amenities, late checkout.
- Active selling — the concierge offers and closes, it doesn't just respond.
- Multilingual service; we've operated in five languages.
- Handoff to your staff when a conversation calls for human judgment, with full context attached.
- Your hotel's voice, not a generic script.
*Product capacity figures, not averages from any client.
Why us
Our pipeline has already run in hospitality. We proved it with an international hotel chain with resorts in the Caribbean — real conversations and real calls with guests, in five languages. This isn't a demo that behaves on a salesperson's laptop. It's an operation that has served actual travelers, with the odd questions, changed plans and mixed languages a full resort throws at you.
There's also a deeper point: we don't sell AI. We become your best salesperson — in this case, the one working your WhatsApp line.
Pricing
We quote by scope: number of properties, languages, systems to connect, and how much you want the concierge to sell rather than merely answer. A results-based model is available. Tell us how your operation works and you'll get a concrete proposal, no fine print.
Frequently asked questions
How much does a WhatsApp virtual concierge cost?
It depends on scope: how many properties, which languages, which systems need connecting, and how much active selling you want. That's why we don't publish a flat rate. We quote per project, and a results-based model is available where the case supports it.
How long does implementation take?
The first step is understanding your current operation, and that step is short. Then we deploy in stages, starting with a pilot at one property before scaling to the rest. The exact timeline depends on your systems and the scope we define together.
Does it replace my front desk team?
No. It absorbs the repetitive volume — opening hours, bookings, the same ten questions — and hands your team anything that needs human judgment, with the full conversation attached. Your staff ends up giving better attention to the guest standing in front of them.
Will my guests feel like they're talking to a robot?
Fair concern; most hotel bots do feel like an answering machine. That's why we design the concierge in your hotel's voice, with a direct path to a human whenever the conversation calls for one. No "sorry, I didn't understand that" loops.
Which languages does it speak?
We've operated in five languages with real guests. If your guest mix needs another one, we assess it during the design phase.
Does it integrate with my PMS and booking systems?
Mapping your systems is part of the as-is: booking engine, PMS, who answers which channel today. We connect to what you already run — we won't ask you to reshape your operation to fit us.
Tell us about your hotel
Walk us through how you handle guests today and we'll tell you, plainly, where revenue is slipping through your WhatsApp. Write to [email protected] — we'll reach out.