An AI agent for hotels is a digital salesperson that talks with your guests over voice, WhatsApp, or web chat and does the work that falls between shifts: answering questions, quoting rooms, booking visits, and chasing every reservation that stalled halfway. It is not a button tree. It converses, understands, and sells.
Who is it for? Independent hotels, resorts, and chains that get more inquiries than their team can answer. It solves a specific problem: the quote request that lands on a Friday at 9pm and sits untouched until Monday. By then, that guest has booked somewhere else.
At mayalab we don't sell AI. We build sales forces: agents that respond to 100% of your prospects, in 5 languages, at any hour.* Your best front-desk person is your best because she doesn't scale. That's where we come in.
*Product capacity figures, not business-outcome promises.
How it works
Three steps. No smoke.
- We learn how you sell today. You walk us through the as-is: where reservations come from, who answers what, how a group gets quoted, what happens to the lead nobody replied to. This step doesn't get skipped; everything else comes from it.
- We design new sales experiences. We don't replicate your process, we improve it. Sometimes that means a voice agent picking up the reservations line; sometimes one that follows up on open quotes over WhatsApp. It depends on where you're losing guests.
- We deploy and scale. Your new sales force starts handling real conversations. We measure, tune the scripts, and scale it as far as you need: more channels, more languages, more properties.
What's included
- A conversational agent for voice and text, trained on your property: rooms, rates, policies, your brand's tone.
- Service in 5 languages: Spanish, English, French, Italian, and Portuguese.
- Connection to what you already run (booking engine, CRM, WhatsApp). We adapt to your stack, not the other way around.
- Sales scripts written for your hotel. No templates.
- Monitoring and tuning after launch, because an agent nobody reviews turns into an expensive answering machine.
Why mayalab
Our pipeline didn't come out of a generic lab: it was proven in hospitality. We worked with an international hotel chain with resorts in the Caribbean, where our agents served live guests, by voice, for a full week at a real event. Real conversations with real travelers — not a demo in a conference room.
An opinion that costs us something to hold: most "hotel chatbots" fail because they get installed as a widget and forgotten. An agent that sells has to know your operation first. That's why we always start with the as-is, even though it takes longer than installing a plugin.
Pricing and model
Price depends on scope: channels, languages, integrations, and number of properties. We quote after understanding your as-is, not before; a number without context would be made up. For teams that prefer aligned incentives, a performance-based model is available.
Frequently asked questions
How much does an AI agent for a hotel cost?
It depends on scope: how many channels, how many languages, which integrations, how many properties. That's why we quote after the as-is session, with a closed scope. If you'd rather pay for what the agent produces, we offer a performance-based model.
How long does implementation take?
The first phase, understanding your operation, is a working session with your team — not a months-long consulting engagement. Out of it comes a plan with concrete dates before anything launches. Total rollout time depends on the channels and integrations you pick.
Does it replace my front desk or reservations team?
No. It covers the volume nobody gets to today: late nights, weekends, high season. Your team keeps what it does best: closing complex deals and taking care of the guest who's already in the house.
Will guests notice they're talking to an AI?
We don't hide it, and we don't need to. What we hold ourselves to is different: the person writing at 11pm gets a useful answer right then, in their own language. That's the difference a guest actually notices.
Does it work with my booking engine and CRM?
Yes — that's exactly why we start with the as-is. We map your current stack and the agent connects to what you already use. We won't ask you to switch systems to work with us.
Which languages does it speak?
Spanish, English, French, Italian, and Portuguese. Serving other markets? It can be extended; tell us in the as-is session.
Next step
Tell us how your hotel sells today and we'll tell you, no strings attached, what one of our agents would do inside your operation. Write to [email protected].